Convert Harvest LLC
Last Updated: March 1, 2026

This Privacy Policy explains how Convert Harvest LLC (“Convert Harvest,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, interact with our content, sign up for our services, or use any of our products, software, automations, messaging features, AI tools, or related services (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, do not use the Services.

1) Company Information and Contact

Convert Harvest LLC
9075 W Sunrise Blvd
Plantation, FL 33322
United States

Phone: 754-246-6482
Email: [email protected]

2) Scope: Who This Applies To

This Privacy Policy applies to information collected from:

Website visitors

Leads and prospects

Clients and client team members

End users and customers of our Clients (to the extent we process their data on a Client’s behalf)

Anyone who communicates with us by phone, email, chat, forms, SMS, or social platforms

Service Provider Role:
When we provide Services to businesses (“Clients”), we often act as a service provider or data processor for information they upload, sync, or manage (such as customer contact lists). In those cases:

The Client controls the data.

The Client determines the purpose and means of processing.

The Client is responsible for obtaining required consents and providing legally required notices to their customers.

Clients retain ownership of data they upload. Convert Harvest processes such data solely to provide contracted Services.

3) Information We Collect

A) Information You Provide Directly

We may collect:

Name, business name, job title

Email address, phone number, mailing address

Login or account details

Information submitted in forms, chats, surveys, scheduling tools, onboarding forms

Billing and transaction information

Payment card information is processed by our third-party payment processor and is not stored in full on our systems.

B) Client-Provided Data (Uploaded or Synced)

If you are a Client, you may upload or sync:

Customer names, phone numbers, email addresses

Appointment, invoice, and service history

Notes, tags, segmentation data

Message history and conversation metadata

We process this data solely on behalf of the Client to deliver Services.

C) Information Collected Automatically

We may automatically collect:

IP address and device identifiers

Browser type, operating system, language settings

Pages viewed, time on site, referral URLs

Approximate location derived from IP

Cookie and tracking data (see Section 9)

D) Communications Data

If you contact us, we may collect:

Emails and message content

Call logs and recordings (where permitted by law and disclosed)

Support tickets and related metadata

E) Sensitive Information

We do not intentionally collect sensitive personal information (such as government ID numbers or health data). If you voluntarily submit sensitive information, you authorize us to process it as necessary to provide the Services.

4) How We Use Information

We may use personal information to:

Provide, operate, and maintain the Services

Set up accounts and onboarding

Send administrative messages (billing, security, service notices)

Deliver messaging features you enable (SMS, email, voice, AI chat)

Improve system performance and analytics

Prevent fraud, abuse, or unauthorized access

Enforce our Terms of Service

Comply with legal obligations

Marketing Communications

We may send marketing emails or SMS messages where permitted by law and based on your consent.

You may unsubscribe from marketing emails using the unsubscribe link included in each email.
You may opt out of SMS messages by replying STOP.

5) Legal Bases for Processing

We process personal information based on:

Your consent

Contractual necessity

Legitimate business interests (security, fraud prevention, service improvement)

Compliance with legal obligations

6) SMS/Text Messaging & A2P 10DLC Notice

If you opt in to receive SMS/text messages from Convert Harvest or from a Client using our Services:

Message frequency varies

Message and data rates may apply

Reply STOP to unsubscribe

Reply HELP for assistance

Messages may include appointment reminders, service notifications, account alerts, review requests, and promotional messages (if separately consented).

Messages may be sent using automated technology, including automated dialing systems where applicable.

Mobile Opt-In Data Protection (Carrier Compliance Requirement)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and service providers necessary to deliver the SMS service.

We and our Clients are responsible for honoring opt-out requests. Once a recipient opts out, their number is suppressed except for legally permitted confirmations.

Client Responsibility for Consent

If you are a Client using messaging features, you represent and warrant that:

You have obtained proper consent from recipients

You comply with TCPA, CTIA, CAN-SPAM, and applicable laws

You do not upload purchased, scraped, or non-consented lists

Convert Harvest is not responsible for a Client’s failure to obtain proper consent.

7) Payments (Stripe Disclosure)

We use third-party payment processors, including Stripe, to process payments. We do not store full credit card numbers. Payment data is processed according to Stripe’s privacy practices.

8) Sharing and Disclosure of Information

We may share information only as necessary for legitimate business purposes.

A) Service Providers

We may share data with vendors providing:

Hosting and infrastructure

Email, SMS, voice delivery services

CRM and automation platforms

Payment processing

Security and analytics tools

Customer support systems

These providers are authorized to process information only as necessary to provide services to us.

B) White-Labeled Platform Providers

We may provide Services through third-party CRM infrastructure. Data may be processed through those systems subject to their applicable policies.

C) Legal Requirements

We may disclose information if required to:

Comply with law or court order

Protect rights, safety, or property

Investigate fraud or abuse

D) Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, data may be transferred as part of that transaction.

E) No Sale of Personal Information

We do not sell personal information.
We do not sell or share mobile opt-in data for third-party marketing.

9) Cookies, Analytics, and Tracking

We use cookies and similar technologies to:

Operate core site functionality

Store preferences

Analyze traffic and usage

Improve marketing performance

You may disable cookies through your browser settings, though some features may not function properly.

Analytics providers may process data according to their own privacy policies.

10) AI Features and Automated Tools

Our Services may include AI-powered tools.

When using AI features:

You may interact with automated systems

Inputs and outputs may be processed by third-party providers

AI-generated outputs may be inaccurate

AI content does not constitute legal, financial, or professional advice

You are responsible for reviewing AI-generated content before relying on it.

11) Data Retention

We retain personal information as long as reasonably necessary to:

Provide Services

Maintain legal and financial records

Enforce agreements

Resolve disputes

When no longer needed, data is deleted, anonymized, or securely archived.

12) Security

We use commercially reasonable administrative, technical, and physical safeguards.

However, no system can be guaranteed 100% secure. Transmission of data is at your own risk.

In the event of a data security incident, we will take commercially reasonable steps to investigate and comply with applicable notification laws. We are not responsible for breaches caused by third-party providers or Client-side vulnerabilities.

13) Children’s Privacy

The Services are not intended for individuals under 18. We do not knowingly collect personal information from children.

14) Your Privacy Rights (U.S. Residents)

Depending on your state, you may have rights to:

Access personal information

Request correction or deletion

Obtain a copy of data

Opt out of certain processing

To submit a request, email: [email protected]

We may verify identity before processing requests. We may deny requests where permitted by law.

15) External Links

We are not responsible for the privacy practices of third-party websites linked from our Services.

16) Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of updates.

17) Disclaimers & Limitation of Responsibility

To the maximum extent permitted by law:

We are not responsible for a Client’s failure to obtain required consent.

We are not responsible for content or targeting decisions configured by Clients.

We are not responsible for carrier filtering, delivery delays, or platform interruptions.

We do not guarantee compliance outcomes, legal results, deliverability, or business performance.

We are not liable for events beyond our reasonable control, including carrier disruptions, internet outages, governmental actions, or third-party service failures.

Clients are responsible for consulting their own legal counsel regarding TCPA, CAN-SPAM, and other regulatory requirements.